Concerns, Complaints and Compliments

At Parkside Family Practice, we aim to provide an impeccable service to all our patients. We do understand that some patients may not be happy with the service we provide, and want to make a comment, complaint, or suggestion. Please feel free to voice your comments compliments or suggestions to us in writing. Our practice manager Helen Edwards is very proactive manager and deals with all complaints seriously. Please note if you are making a complaint on behalf of someone else their consent will need to be obtained. We do have complaints forms which are available at our reception desks at both sites. If you feel like talking about the complaint directly to the practice manager, you can ask our reception team to book an appointment with her. Helen will aim to respond to your complaint as soon as possible and if she needs to, she will contact you directly.

The contact details are:

  • Email: helen.edwards7@nhs.net
  • Address:
    Parkside Family Practice
    Helen Edwards
    224 Wokingham Road
    Reading
    RG6 1JS

Alternatively you can contact CCG Patient and Liaison Team (PALS)

The Patient Advice and Liaison Team provides free, informal and confidential help and advice for patients, carers and their families.