We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
Giving feedback
To provide feedback:
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on Parkside Family Practice 0118 926 0026 or Woodley Park Surgery 0118 926 0026
Making a complaint
At Parkside Family Practice, we aim to provide an impeccable service to all our patients. We do understand that some patients may not be happy with the service we provide, and want to make a comment, complaint, or suggestion. Please feel free to voice your comments compliments or suggestions to us in writing.
Our Practice Management Team is very proactive and they will deal with all complaints seriously. Please note if you are making a complaint on behalf of someone else their consent will need to be obtained. We do have complaints forms which are available at our reception desks at both sites.
The contact details are:
Email
bobicb-bw.practicemanager.pfp@nhs.net
Address
The Practice Management Team
Parkside Family Practice
224 Wokingham Road
Reading
RG6 1JS
If your complaint relates to care you have received from a GP, the first step will be to contact them directly. Each provider has their own complaints procedures and they can help you with any problems that have arisen and can help with any complaints relating to their services.
Alternatively, if you do not want to contact the practice directly about your complaint or you are unsure what to do or who to contact, please get in touch with the Complaints Team at NHS Buckinghamshire, Oxfordshire and Berkshire West ICB (BOB ICB) using the details below:
Please make sure you include your Name, Date of Birth, Full Address, and Name of practice involved. We also request that you confirm that you are happy for us to forward your concern to the service that you are complaining about (if appropriate).
Address BOB ICB Unipart House, Garsington Road, Cowley, OX4 2PG
Email bobicb.palscomplaints@nhs.net
Phone 0118 982 2720