We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
Giving feedback
To provide feedback:
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on Parkside Family Practice 0118 926 0026 or Woodley Park Surgery 0118 926 0026
Making a complaint
At Parkside Family Practice, we aim to provide an impeccable service to all our patients. We do understand that some patients may not be happy with the service we provide, and want to make a comment, complaint, or suggestion. Please feel free to voice your comments compliments or suggestions to us in writing.
Our practice manager is very proactive manager and deals with all complaints seriously. Please note if you are making a complaint on behalf of someone else their consent will need to be obtained. We do have complaints forms which are available at our reception desks at both sites.
The contact details are:
Email
bobicb-bw.practicemanager.pfp@nhs.net
Address
Parkside Family Practice
224 Wokingham Road
Reading
RG6 1JS
Alternatively you can contact Patient and Liaison Team (PALS)
Address
Berkshire Healthcare NHS Foundation Trust
London House
London Road
Bracknell
RG12 2UT
Email
complaints@berkshire.nhs.uk
Phone
0118 9043420