Frequently Asked Questions

Please see our FAQ’S answered.

Can I see a Particular GP?

Once you are registered with us, you will be allocated a usual GP. This is for continuity of care. But if you wish you can choose to see a different GP. You can make this choice online or with our reception staff.

How do I order a Repeat Prescription?

Please visit our Prescriptions and Medicines room.

I am a New Patient, how long will my Registration take?

It usually takes up to 24 hours unless it is a weekend or bank holiday.

How can I find out about which holiday vaccinations I need?

We offer travel advice and travel injections which are part of our NHS provision, however we don’t run a travel clinic.

The NHS provision vaccines are:

  • Hep A (adults)
  • Diphtheria polio tetanus
  • Typhoid

Please find further travel guidance in our Travel room.

Can I have access to my medical records?

You can have access to your records under the data protection act 1998. Some parts of your record may be accessed online. If you do not have access online then you will need to make this application in writing. You will be given a consent form to complete. We aim to complete your request within 21 days.

Your GP may refuse your request, if they believe releasing this information may cause serious harm to your physical or mental health or that of another person.

What is an E referral? (Choose & Book)

Your GP may have referred you to a specialist. This referral will have been made on the E referral system. The E referral system allows you as the patient to take control and choose which hospital or clinic you prefer and helps you book an appointment directly. You can self refer by requesting a referral.

How long does a Referral take?

Once a GP has let the secretaries know about the referral request, it can take between 3-5 days. If the referral does take longer it is usually because of delays in paperwork or test results.

Can I track my referral?

You can track your e-referral online. Please check under Reception and Enquiries for more information on referrals.

How can I Get a sick certificate

Please complete our online form.

Why do I have to pay for some NHS services?

A NHS service is provided free at point of use. However some services are outside the general medical services contract. Those services are provided on a private basis. An example of this is a taxi or HGV medical exam. This is accommodated by our GPs through non-nhs time so is therefore chargeable. You can see further details on our Practice Information page – Non NHS medical fees section.

What’s the best way to contact the practice?

You can email us at or you can ask the practice a question by completing our online form.

How do I make a compliment or complaint?

Please complete our feedback and complaints online form.

Do you have Car parking available at both sites?

We have on site car parking at no cost at our Green Road Site. There are ample pay and display car parking spaces at our Woodley site.