Unfortunately, we have a high rate of patients who book appointments and do not attend, We are monitoring this and will report on this screen how many DNA’s we have each quarter. In the quarter from October 2023 to December 2023 there were 840 DNAs. This amounts to 840 appointments lost to patients who may not have been able to access a GP or nurse at a time that suits them. That is 4.4% of all appointments (19288 appointments) and at a cost of £25,200 to the NHS. Please let us know if you are unable to attend your booked appointment.
In addition to pre-book and book on the day appointments, we offer telephone consultations and a triage system. Triage is the term used for extra appointments when all other bookable appointments have been taken. You will be asked by the reception staff for your contact number and a brief idea as to the nature of your call so that we can deal with your needs in the most appropriate and timely manner. The doctor will call you as soon as practically possible.