Please help us by allowing plenty of time so that you arrive for your appointment on time. We know it can be frustrating when you arrive on time and you have to wait a long time for your appointment. Please be patient with us.
Arriving late for an appointment makes clinicians run even later with a knock on effect on other patients.
With the above in mind, our policy is:
- If a patient is late less than 5 minutes for an appointment, they will be seen.
- If a patient is late between 5-10 minutes the patient will be asked to rebook. The receptionist may speak to the clinician first to see if they are able to accommodate patient, this decision will be solely at the clinicians discretion.
- Patients who arrive more than 10 minutes late for their appointment will be asked to reschedule their appointment.